Return & Refund Policy
Returns & Refunds Overview ✨
At Hallomolly, we want you to absolutely love your purchase. If something isn’t quite right, we’re here to help.
We offer a flexible return process within our policy guidelines to ensure a smooth and fair shopping experience for every customer.
Please read the policy carefully before initiating a return.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Items must be returned within 30 days of delivery
- Items must be unworn, unwashed, and in original condition
- All original tags and packaging must be included
- Items must not show any signs of wear, damage, or alteration
- Sale items, clearance items, and final sale items are non-returnable
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return or refund:
- Final sale items
- Discounted clearance products
- Swimwear (if hygiene seal is removed)
- Accessories (e.g., earrings, hair accessories)
- Gift cards
- Items marked as “non-returnable” at checkout
How to Request a Return
To start a return, please follow these steps:
- Contact us at info@hallomolly.com
- Provide your order number and reason for return
- Our support team will review your request
- If approved, you will receive return instructions and return address
⚠️ Please do not send items back without prior approval. Unauthorized returns may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service to ensure your return is safely delivered
- Hallomolly is not responsible for lost return packages during transit
Refund Policy
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed within 3–7 business days
- Refunds will be issued to your original payment method
- Processing time may vary depending on your bank or payment provider
If rejected (item not meeting return conditions), the item may be sent back to you upon request.
Damaged or Incorrect Items
We sincerely apologize if you receive a damaged or incorrect item.
If this happens, please contact us within 7 days of delivery at info@hallomolly.com with:
- Your order number
- Photos of the item
- Description of the issue
We will offer one of the following solutions:
- Replacement of the item
- Full refund
- Store credit (if preferred)
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different size or color, please return the original item (if eligible) and place a new order separately.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company (processing may take time)
- Contact your bank for processing delays
If you still have not received your refund after these steps, please contact us at info@hallomolly.com.
Order Cancellation
Orders can only be canceled within 12 hours of purchase, as we begin processing quickly.
After 12 hours, your order may already be in production or shipping preparation and cannot be canceled.
Important Notes
- Shipping fees are non-refundable
- Customs duties or import taxes are non-refundable
- Returned items must pass inspection before refunds are approved
Customer Support
We are always here to help with any questions or concerns.
📧 Email: info@hallomolly.com
📞 Phone: 213 555 0188
📍 Address: 20 S Jupiter St, Gustine CA 95322, United States